Subscription Refund Policy
How refunds work for glossgo's own paid subscriptions and digital features.
This policy covers paid subscriptions and digital features sold by glossgo itself: Partner Basic, Partner Plus and glossgo Plus. It does not cover payments for beauty services booked through the marketplace; those are governed by the Delivery and Refund Terms and the salon's own cancellation policy.
Seller and payment processing
- Trade Name: SOFTWEEN YAZILIM LİMİTED ŞİRKETİ
- MERSIS No: 0772146927900001
- Tax ID: 7721469279
- Address: Fenerbahçe Mah. İğrip Sk. No: 13/1 Kadıköy / Istanbul, Türkiye
- E-mail: info@glossgo.com
- Website: www.glossgo.com
1. Scope
glossgo sells its own software: appointment scheduling, client and staff management, marketing tools, analytics and AI-assisted features. Subscriptions renew automatically monthly or yearly until cancelled.
2. Payment processing
- Card payments outside Türkiye are processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record; the receipt you receive comes from Paddle and Paddle's Checkout Buyer Terms apply to that transaction.
- Payments in Türkiye are collected by glossgo in Turkish lira (card via iyzico or bank transfer).
- Prices are shown before checkout in the currency of your market (USD or TRY); applicable VAT or sales tax is added at checkout where required.
3. Free trial and cancellation
New partner accounts get a free trial of Partner Basic; nothing is charged until the trial ends.
You can cancel any time from Partner Program in the partner panel (or via the Paddle receipt link). Cancellation stops future renewals; access continues until the end of the paid period. No partial refund is issued for the unused remainder of a period after cancellation, except as described below.
4. Refund window
- First purchase: full refund on request within 14 days of the first charge of a new subscription.
- Renewals: full refund on request within 7 days of a renewal charge, provided the paid features were not materially used in that period.
- Yearly plans: same 14-day window from the first yearly charge; after that, a yearly plan can be cancelled to stop renewal but is not refunded pro rata.
- Refunds are returned to the original payment method within 5–10 business days; Paddle-processed refunds are issued by Paddle.
5. How to request a refund
Email billing@glossgo.com from the account email, or reply to your Paddle receipt, stating the business name and the charge date. We respond within 2 business days.
6. Exceptions
- Charges older than the windows above.
- Accounts closed for violating the Terms of Use.
- Repeated refund requests on the same account after the features were used.
- Chargebacks filed instead of contacting us may lead to account suspension until resolved.
7. Consumers in Türkiye
Under Law No. 6502 and the Distance Contracts Regulation you have a 14-day right of withdrawal; for digital services that begin with your approval before the withdrawal period ends, the right of withdrawal ends once performance begins. This policy does not limit rights you hold under mandatory consumer law.
8. Contact
billing@glossgo.com; changes to this policy are published on this page with a new effective date.