SMS Terms
Our text messaging program: opt-in, message types, frequency, cost and opt-out.
These SMS Terms describe the glossgo text messaging program: the messages we send, how you opt in and out, how often we write, and what it costs. They apply to every mobile number registered with a glossgo account and are read together with our Privacy Policy and Platform Terms of Use.
Program Operator
- Program name: glossgo Customer Care
- Legal name: SOFTWEEN YAZILIM LİMİTED ŞİRKETİ
- Mersis No: 0772146927900001
- Tax ID: 7721469279
- Address: Fenerbahçe Mah. İğrip Sk. No: 13/1 Kadıköy / İstanbul, Türkiye
- E-mail: info@glossgo.com
- Website: www.glossgo.com
1. About the Program
glossgo is an online marketplace where customers book beauty and personal care services from independent salons and professionals. The glossgo Customer Care program sends transactional text messages that help you manage the bookings you make on www.glossgo.com or in the glossgo iOS and Android apps, and lets our support team answer you by text message.
This is a customer care program. It is not a promotional or marketing program.
2. How You Opt In
You opt in to receive text messages from glossgo in any of the following ways:
- By creating a glossgo account on www.glossgo.com or in the glossgo iOS or Android app and providing your mobile number.
- By completing a booking and providing your mobile number during checkout.
- By contacting our support team and asking us to reply by text message.
In each case you provide your mobile number yourself and accept our Terms of Use and Privacy Policy, which state that you will receive booking and support text messages from glossgo. Consent is not a condition of purchasing any service, and you can withdraw it at any time as described in Section 7.
3. Where You See the Opt-In
The consent language for this program is shown at every point where we collect a mobile number, so you can read it before you submit your number:
- On the sign-up and login screen at glossgo.com/en/login, directly beneath the phone number field.
- In the phone verification step of the booking flow, directly beneath the phone number field.
Consent is never a condition of purchasing any service, and you can stop the messages at any time by replying STOP.
4. Messages You Will Receive
Under this program we send only messages related to your own bookings and support requests, such as:
- Appointment confirmations after you complete a booking.
- Appointment reminders before your appointment.
- Reschedule, change and cancellation notices.
- Cancellation and refund confirmations.
- Replies to the support inquiries you send us.
We do not send recurring promotional or marketing text messages under this program. Where marketing messages are offered, they require a separate, explicit opt-in that can be withdrawn independently of these terms.
5. Message Frequency
Message frequency varies and depends on your own activity on the platform. A typical booking generates up to 3 text messages: a confirmation, a reminder, and a change or cancellation notice where one is needed. If you do not book and do not contact support, you will not receive messages.
6. Cost
glossgo does not charge you for these text messages. Message and data rates may apply, depending on your mobile plan and carrier. Please check with your mobile carrier if you are unsure about the rates that apply to you.
7. Opting Out
You can stop receiving text messages at any time by replying STOP to any message from us. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT.
After you opt out we send a single message confirming that you have been unsubscribed, and we send no further text messages to that number. You can opt back in at any time by replying START to the same number, or by re-adding your mobile number in your glossgo account settings.
Opting out of text messages does not close your glossgo account and does not cancel your bookings, but you will no longer receive appointment reminders or change notices by text message. They remain visible in your account and are also sent by e-mail.
8. Getting Help
Reply HELP to any message from us for assistance, or contact us at info@glossgo.com or through the support channels inside the glossgo platform. We will tell you what the program is, how to opt out, and how to reach a person.
9. Delivery and Carrier Limitations
Delivery of text messages depends on your mobile carrier's network and on your device. Mobile carriers are not liable for delayed or undelivered messages, and we cannot guarantee that every message will reach you.
If you change or deactivate your mobile number, please update it in your glossgo account so that messages about your bookings are not sent to a number that is no longer yours.
10. Privacy
Mobile numbers collected for this program are processed in line with our Privacy Policy at glossgo.com/en/legal/privacy-policy.
No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Your mobile number is disclosed only to the licensed messaging providers that transmit the messages on our behalf, and only for that transmission.
11. Changes and Contact
We may update these SMS Terms to reflect changes in our service or in applicable rules. The current version and its effective date are always published on this page.
For any question about the program, write to info@glossgo.com.