Help Center

How do I edit my profile? (Name, email, photo)

Update name, email, birth date, profile photo, and language preference from your profile page. Phone number changes use a separate verification flow.

How do I tune notifications by channel and type?

Toggle email, push, and SMS independently. Pick the channel per notification type (booking reminder, promotion, review request, etc.) so you only get what you want where you want it.

How do I book step-by-step?

Booking takes 4 steps: choose service, staff, time, and confirm/pay.

How do I cancel my appointment?

Cancel from My Profile → Appointments. Salon cancellation policies may apply a fee.

How do I reschedule my appointment?

Move an existing appointment to another time without canceling — pick from the salon's available slots.

How do search filters work?

Narrow your search by location, price, category, and rating to find the right salon faster.

How does the waitlist work?

If your preferred slot is full, join the waitlist — you'll get a notification the moment a slot opens up.

What's on a salon's page?

The salon detail page has 6 sections: gallery, services, team, reviews, hours, location.

How do I pick a specific staff member for my booking?

After choosing the service and date, the staff step lets you pick a specific professional or choose 'any available' to let the salon assign one.

How do I see my booking history?

Your profile shows upcoming and past bookings with full payment details, plus a one-tap calendar export.

How do I find salons on the map?

Switch between list and map views on the search page, pan the map to discover salons in a neighborhood, and tap pins to see a mini preview before opening the full detail page.

How do I manage my favorite salons?

Save salons you like to your favorites for one-tap rebooking, and opt in to alerts when they post promotions or new openings.

How do gift cards work?

Gift cards are prepaid digital balances usable at any glossgo salon.

How do I invite a friend?

Send your friend a referral link — when they book their first appointment, you both get a discount coupon.

How do I manage my saved cards?

Save credit or debit cards from your profile, set a default for fast checkout, and remove them whenever you want.

What is a bundle, and how do I buy and use one?

Bundles are multi-session packs of the same service paid upfront at a discounted per-session price. Buy from the salon page, track the balance in your profile, redeem at checkout.

What is a deposit and when is it deducted?

A deposit is an upfront amount that secures your appointment — it's deducted from the total when you visit.

What is a salon membership, and how do I cancel it?

Memberships are monthly or yearly subscriptions to a salon that unlock recurring perks. Manage active memberships from your profile and turn off renewal anytime.

When will my refund arrive?

Refund timing depends on your card's bank — typically 1–7 business days.

How do I change my phone number?

Update your phone number under Profile → Settings → Account Info; verified by SMS code to the new number.

How do I configure notification preferences?

Push, email, and SMS notifications can be toggled per category from a single settings page.

How do I leave a review for a salon?

Once an appointment is marked Completed, you have 14 days to leave a rating and review.

How do I contact support?

Ask the help bot first — it can hand you off to a human agent when needed. You can also email destek@glossgo.com directly.

I can't sign in to my account

Common causes: wrong number, expired OTP, stale cookies, or a temporary lock. Try in order.

I'm not receiving the OTP code — what should I do?

Most OTP delays are carrier-related. Verify the number, wait 60s, and request a new code.

How do I delete my account? (KVKK / GDPR)

Permanently delete your account and request data removal under KVKK / GDPR.

How do I download my data? (KVKK / GDPR)

Under KVKK / GDPR, you can request a full JSON export of your account data; ready within 24 hours.

How do I manage marketing consent?

Under KVKK / GDPR, you can opt in or out of glossgo and salon marketing notifications at any time.

I have a complaint — how do I resolve it?

Complaints are first taken up with the salon; unresolved cases escalate to glossgo support and may end in a refund.

The service wasn't as described

If the service quality wasn't what was promised, talk to the salon first; if unresolved, open a complaint.