How do I cancel my appointment?

You can cancel an appointment from My Profile → Appointments.

Steps

1. Sign in to glossgo.com.
2. Open the menu in the top right and go to My Profile → Appointments.
3. Find the appointment you want to cancel and open its details.
4. Tap Cancel and confirm.

Once canceled, both you and the salon receive an automatic notification, and the slot is freed up for other customers.

Is there a cancellation fee?

Each salon sets its own policy:

• Free-cancel window: Most salons let you cancel free up to a fixed number of hours (e.g. 24h) before the appointment.
• Late-cancel fee: Beyond that window, a percentage or flat fee may be charged.
• Always visible: The salon's cancellation terms appear on the appointment detail page.

Refunds typically reach your card within 1–7 business days, depending on your bank.

Reschedule instead

You can also reschedule to another time without canceling. See the "How to reschedule" article for details.

If something goes wrong, tap the Connect to a human button at the bottom of this page to reach our support team.