The service wasn't as described
If the service quality wasn't what was promised, talk to the salon first; if unresolved, open a complaint.
Right after, in the salon
- Tell a staff member — most issues are fixed on the spot.
- Take photos (before/after).
- Agree on resolution before leaving.
After leaving
- Messages → [Salon name] with day/time and issue.
- Attach a photo.
- Salon should respond within 24 hours.
Resolution options
- Free retouching appointment
- Partial refund
- Full refund (rare)
If salon disagrees
My Profile → Appointments → [Booking] → Open Complaint routes to glossgo support.
What counts
Wrong color, wrong length, missing service, wrong product.
What doesn't
Stylist taste preferences, temporary side effects (dryness — passes), undisclosed pre-existing conditions.
Time limit
30 days. For hair/skin: report within 3 days for fastest resolution.