How do I reschedule my appointment?
Move an existing appointment to another time without canceling — pick from the salon's available slots.
Rescheduling lets you move an appointment to a different time without canceling, which can help you avoid late-cancellation fees.
Steps
- Go to My Profile → Appointments.
- Open the appointment you want to move.
- Tap Reschedule.
- Pick a new time from the salon's available slots.
- Confirm — the old appointment is canceled automatically and a new one is created.
When you can't reschedule
- The appointment is too close (e.g. within 2 hours).
- The salon is fully booked or has no open slots that day.
- The salon has already marked the appointment as Completed or No-show.
In those cases, cancel and book again, or message the salon directly via Messages.
If the salon reschedules you
A salon cannot force a time change — they can only suggest a new slot. You decide whether to accept. If you don't, your original appointment stays as-is or gets canceled.
You'll always receive a notification for any change visible from your account.