How do I delete my account? (KVKK / GDPR)

Under KVKK (Turkey's personal-data law) and GDPR, you have the right to delete your glossgo account and request removal of your data.

Steps

1. Go to My Profile → Settings → Privacy.
2. Scroll to the bottom and tap Delete My Account.
3. (Optional) Choose a reason on the confirmation screen.
4. Enter the 6-digit SMS code we send to your phone number.
5. Tap Delete Account.

Your account is removed immediately, and your data is handled per the list below.

Data that gets deleted

• Profile info (name, phone, email, date of birth)
• Preferences, favorites, notification settings
• Reviews and ratings (anonymized, not removed entirely so the public review history stays consistent)
• Gift card balance (if any — spend it before deleting)
• Transaction history (after the legal retention window — see below)

Data we must keep by law

Turkish tax law requires us to retain invoices and payment records for 10 years. During that period:

• We never contact you.
• The data is not used for any commercial purpose.
• It's only shared if officially requested by Turkish authorities.

Data export

Want a copy before you delete? Use My Profile → Settings → Privacy → Download My Data to receive a JSON archive of everything in your account.

Cancellation

Deletion is permanent. You can register again with the same phone number, but old appointment and review history won't return.